Cultural Competence Toolkit

In order to be more effective and proactive in assisting elders with their
legal issues it is imperative for staff to be sensitive to the unique needs of the
individuals they serve. Sensitivity to these cultural and ethnic issues is also
important in not only the provision of legal services, but also for all help providers
give. An over arching goal of Legal Aid’s ElderAccessLine® is to assist
service provides in addressing cultural, economic, health and care-giving nuances
among older adults who are African American, Latino, American Indian,
New Comer, low- or non-English proficiency, or geographically isolated.
Legal aid provides this toolkit with the intention of better serving our
elderly clients from various backgrounds.